Private Elderly Sitting Services

Alcedo is a family business with family values at its heart. Relationships are important to us. That’s why from day one we really get to know both our staff and our clients. It’s always personal – we recruit quality staff, provide outstanding training and personalise each care plan to the individual. Honesty, trust and open communication help both our staff and clients to foster a sense of belonging and security.

We’re a large company with a local touch. We’re big enough to invest in the best and get things done, but small enough to care and have a local community focus. No matter how much we grow, we’ll always be committed to providing personalised service and support, and to making a positive impact on local communities and the lives of people we support.

We do more than tea and toast! Whilst our teams do support older people in their everyday lives at home, we also provide nurse-led care for people with complex care needs, including brain or spinal injuries, neurological conditions, Multiple Sclerosis, tracheostomy, epilepsy and mental health conditions.

We support people of all ages and people who need different levels of support. From an hour a day to 24/7 live-in care, we provide a diverse range of options and always tailor care to each individual’s unique needs.

We also care for people in supported living settings and are growing our children’s services.

As a family-run business aiming for the highest standards, we are regulated by the CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) – independent bodies who carry out regular inspections to assess the standards of quality and safety of our care services.

Alongside this, we have our own vigorous and regular auditing process, including an in-house auditing tool that helps us rate each branch and focus on continuous improvement in all areas of the business.

We are proud to be consistently ranked in the Top 20 Large & Mid-size Home Care Groups on Homecare.co.uk – based entirely on reviews and testimonials from clients and their families.

We recruit and train the best people too, as we know they are our business. Our recruitment process ensures we have compassionate and dedicated staff, who benefit from excellent training, support, benefits and career progression opportunities.

Our mission is to enrich lives and support independence, not only for our clients but our team of staff as well.

Innovation is the process of creating new ideas and new ways of doing things. We always strive to be innovative – in the way we provide care, in the way we recruit staff, and in the way we develop our services. By embracing innovation, we can improve the quality of care for clients and their families, and make our care more accessible, sustainable and effective.

We have digitised our care plans and use a multi-functional platform that enables us to manage every aspect of our clients’ needs by sharing relevant information and daily updates. Families and friends of people we support can also remotely access the system, providing reassurance.

We deliver person-centred training and have skilled nursing and clinical professionals who deliver care that is specifically tailored around the needs of the clients. We are also expanding our team of Community Liaison Officers, who will deliver a range of additional services to all our clients, at no extra cost.