Our Values

Alcedo is a family business with family values at its heart. Relationships are important to us. That’s why from day one we really get to know both our staff and our clients. It’s always personal – we recruit quality staff, provide outstanding training and personalise each care plan to the individual. Honesty, trust and open communication create a sense of belonging and security for both our staff and clients.

To make Alcedo feel like a family, we encourage a culture of trust, support and respect. This means building relationships with staff and clients and treating them all as individuals. We listen to people, communicate openly and support both our colleagues and clients through thick and thin. We celebrate successes, encourage creativity and empower staff to share ideas and really get to know each other.

We recognise and reward hard work and offer staff exceptional career progression opportunities. We know that when colleagues feel valued and supported, they are more engaged and productive.

We’re a large company with a local touch. We’re big enough to invest in the best and get things done, but small enough to care and have a local community focus. No matter how much we grow, we’ll always be committed to providing personalised service and support, and to making a positive impact on local communities and the lives of people we support.

We are one of the highest rated homecare groups in the UK, with multiple awards and recognitions under our belt. Our clients repeatedly vote for us to achieve homecare.co.uk top 20 home care provider status.

We have expanded significantly from 3 branches in 2017 to 24 in 2026, with plans to expand and open further offices over the next few years. We keep things local by hiring local staff who are familiar with the areas, we arrange fundraising for local causes, sponsor local grass-roots organisations such as football teams and we engage with local schools to inspire the next generation of care professionals.

It’s more than tea and toast! While we do support older people in their everyday lives at home, we also provide nurse-led care for people with complex needs, including brain or spinal injuries, neurological conditions, Multiple Sclerosis, tracheostomy, epilepsy and mental health conditions.

We support people of all ages and people who need different levels of support. From an hour a day to 24/7 regulated live-in care, we provide a diverse range of options and always tailor care to each individual’s unique needs.

We also care for people in supported living settings and are growing our children’s residential services.

As well as dedicated Care Assistants, we recruit exceptional registered nurses and mental health nurses who lead our Complex Care division – providing support for a variety of long-term medical conditions such as muscular dystrophy, multiple sclerosis, brain damage, learning disability or a temporary condition caused by a brain or spinal injury, disease, or recovery after surgery.

We train our new staff and upskill existing staff to ensure they are fully trained and compliant when delivering care to clients. We can mobilise packages of care quickly, meaning people can get settled back into their own home as soon as possible after a spell in hospital or respite service. During our assessment process, we get a detailed view of your requirements and match you to a carer who is most suited to you. We aim to match you with someone who would blend in seamlessly within your life, avoiding any stress or discomfort.

Ultimately, all of our services are designed to enrich lives and support independence – no matter what the level of need.

As a trusted care provider, our services are regulated by the CQC and CIW to ensure our care is safe, effective and adheres to all regulatory standards. Additionally, we have a robust in-house auditing process that ensures we are continuously improving in everything we do.

We also know that quality starts with hiring the best people, that’s why we recruit and retain the best people for the job and support our staff with attaining qualifications and moving along their career pathway.

Innovation is the process of creating new ideas and new ways of doing things. We always strive to be innovative – in the way we provide care, in the way we recruit staff, and in the way we develop our services. By embracing innovation, we can improve the quality of care for clients and their families, and make our care more accessible, sustainable and effective.

We are always open to new ideas, and we are always looking at new approaches, initiatives and technology that can make our services better.

We have digitised our care plans and use a multi-functional platform that enables us to manage every aspect of our clients’ needs by sharing relevant information and daily updates. Families and friends of people we support can also remotely access the system, providing reassurance.

We regularly hold a “We Care Day” which gives all staff the opportunity to go out on shift with a trained Care Assistant, meet the clients and see what a typical day involves. We also give all our Recruiters the chance to shadow a Carer for a day and complete their Care Certificate.

We deliver person-centred training and have skilled nursing and clinical professionals who deliver care that is specifically tailored around the needs of the clients.