Mental Health Complex Care Assistant – Waking Nights | Rapid Response Team

Location: Wigan

Mental Health Complex Care Assistant – Waking Nights | Rapid Response Team

Location: Wigan & Surrounding Areas

Pay: £16.00–£20.00 per hour base rate | Up to £22.41 per hour rolled-up rate

Hours: Guaranteed minimum of 36 contracted hours per week

Shifts: Waking nights only

Essential: Full UK driving licence and access to your own vehicle.

About the Role

Alcedo Care is recruiting confident, compassionate and resilient individuals to join our specialist Mental Health Rapid Response Team, providing waking night support across Wigan and surrounding areas.

You'll help new complex care packages start safely while providing specialist overnight support across established services when required.

This varied role involves supporting adults, young people or children with complex mental health, behavioural, learning disability or additional care needs.

We're looking for people who remain calm under pressure, respond confidently to challenging situations and can maintain safety, dignity and wellbeing throughout the night.

Pay & Benefits

  • £16.00–£20.00 per hour base rate

  • Up to £22.41 per hour rolled-up rate

  • Guaranteed minimum of 36 contracted hours per week

  • Enhanced bank holiday rates

  • Longer shifts available

  • Mileage contribution

  • Paid DBS and initial training

  • Specialist mental health, complex care and CPI training where required

  • Nurse-led training and competency support

  • 24/7 Employee Assistance Programme

  • Fully funded NVQ qualifications

  • Career progression through our Rising Stars programme

  • Princess Royal Training Award-winning training

  • Join a Top 20 Rated Home Care Group – six years running

What You'll Be Doing

  • Providing dedicated waking night support to individuals with complex mental health and behavioural needs

  • Supporting the safe mobilisation of new care packages

  • Remaining awake, alert and attentive throughout each shift

  • Monitoring wellbeing, behaviour and changes in presentation

  • Following individual care plans, risk assessments and agreed support strategies

  • Responding calmly to distress, incidents or challenging situations

  • Providing increased observation or supervision where required

  • Completing accurate records and handovers

  • Working with families, healthcare professionals and wider care teams

  • Travelling between care packages across Wigan and surrounding areas

Individuals may have needs involving self-harm or suicide risk, ligature risks, behaviours that challenge, Positive Behaviour Support or additional supervision requirements.

Specialist training and competency assessments will be provided where required. Any restrictive interventions must be appropriately authorised and carried out in line with relevant legislation, care plans and training.

Who We're Looking For

We're particularly interested in people with experience in:

  • Mental health or complex care

  • Health and social care

  • Secure, prison or custodial services

  • Ambulance or emergency services

  • Healthcare or clinical support

  • Other relevant roles involving vulnerable people or challenging situations

You don't necessarily need a traditional care background. Relevant transferable experience, sound judgement, resilience and compassion are equally important.

Essential requirements:

  • Relevant mental health, complex care or behavioural support experience, or substantial transferable experience

  • Full UK driving licence and access to your own vehicle

  • Ability to travel across Wigan and surrounding areas

  • Availability to work waking night shifts

  • Confidence responding to challenging or changing situations

  • Strong communication skills and a calm, professional approach

  • Ability to remain awake, alert and attentive throughout the night

NVQ Level 3 in Health and Social Care is desirable, but equivalent experience will be considered.

Training & Development

You'll receive specialist support from Alcedo Care's in-house training team, including Registered Nurses and specialist trainers.

Training is tailored to the individuals you support and includes relevant competency assessments, mentoring and ongoing development.

Apply Today

If you have relevant experience and want to develop your career in specialist mental health and complex care, we'd love to hear from you.

Apply today to join Alcedo Care's Mental Health Rapid Response Team and make a meaningful difference throughout the night.

RRTWI

Apply now