Rapid Response Mental Health Complex Care Assistant - North Wales

Full-time contracted hours: 36 hours per week
Pay: £16.00 - £16.50 per hour, plus pension and holiday pay
Rolled-up rate equivalent: £18.47 - £19.05 per hour
Days or nights available, including weekend working

Are you an experienced carer who thrives in a fast-paced, varied role where no two days are the same?

Alcedo Care is looking for confident, compassionate and adaptable Rapid Response Mental Health Complex Care Assistants to join our Mobilisation Team, supporting new and existing care packages across our branch network.

This is an ideal opportunity for someone with strong mental health, complex care or secure setting experience who enjoys problem-solving, working dynamically and making a real difference from the very first visit.

About Alcedo Care

Alcedo Care is proudly recognised as a Top 20 Rated Home Care Group and has held this recognition for the past 6 years. You’ll be joining a supportive, award-winning team delivering high-quality, person-centred care across the North West, Lakes and Cumbria, Yorkshire and Wales.

What We Offer

• 36 contracted hours per week
• Excellent rates of pay: £16.00 - £16.50 per hour
• Rolled-up pay equivalent of £18.47 - £19.05 per hour
• Pension and holiday pay
• Enhanced bank holiday rates
• Days or nights available
• Flexible working hours and long shifts
• Mileage contribution for drivers
• Paid DBS
• Paid 2-day training programme
• 24/7 wellbeing support through our Employee Assistance Programme
• Career progression through our Rising Stars pathway
• Fully funded NVQs and structured mentoring

Training and Development

You’ll receive outstanding support from our award-winning in-house training team, including Registered Nurses.

Our Princess Royal Training Award-winning programmes include in-depth mental health and complex care training, giving you the skills and confidence to support clients with a wide range of needs.

Where your role includes supporting within one of our Children’s Residential Homes, you’ll also receive the appropriate guidance, training and support to ensure you feel confident working alongside our established residential teams.

About the Role

As part of our Mobilisation Team, you’ll help new care packages start safely, smoothly and without delay. You’ll work across multiple branches, providing hands-on care and support during the early stages of new services.

This is a responsive, fast-moving role where flexibility is essential. You may support both children and adults with a range of complex mental health and care needs, helping each client’s journey begin with calm, confidence and high-quality support.

From time to time, there may also be opportunities to work within some of Alcedo Care’s Children’s Residential Homes. This will form a smaller part of the overall role and may involve working alongside our established residential teams to provide a safe, stable and nurturing environment for children and young people with emotional, behavioural and complex support needs.

Depending on the service and individual you are supporting, this could include helping with daily routines, emotional wellbeing, positive behaviour, independence and activities, as well as providing consistent and compassionate support.

Following full training, you may support individuals with:

• Learning disabilities and learning difficulties
• Behaviours that challenge
• Mental health conditions
• Self-harm, ligature risks and suicide intervention
• Clinical holds and least restrictive practice
• Positive behaviour support plans
• Court orders and DOLS

CPI training will be provided where required.

What We’re Looking For

You’ll need:

• Minimum NVQ Level 3 in Health and Social Care, or equivalent experience
• Previous hands-on care experience in homecare, healthcare, mental health, secure settings or a similar care environment
• Experience supporting people with mental health needs, learning disabilities, behaviours that challenge, self-harm, ligature risks or suicide intervention
• A full UK driving licence and access to your own vehicle, due to travel requirements
• A flexible, calm and adaptable approach to working across multiple branches and services
• Confidence working in fast-paced and changing environments
• A compassionate and resilient approach when supporting both adults and young people

Previous experience within a children’s residential setting would be beneficial but is not essential for the wider Rapid Response role.

Join Our Team

If you’re ready for a rewarding role where your experience, confidence and compassion truly matter, we’d love to hear from you.

This is an opportunity to work across a varied range of services, supporting people when they need it most and playing an important part in helping new packages of care get off to the strongest possible start.

Apply today to join Alcedo Care as a Rapid Response Mental Health Complex Care Assistant.

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