Who are we?
We are Alcedo Care. Our companies are registered in England and Wales under:
| Company Name | Company Number | Registered Address |
| Alcedo Orange Limited | 10661801 | Alcedo House, 14 Slaidburn Crescent, Southport, England, PR9 9YF |
| Alcedo Blue Limited | 10620884 | Alcedo House, 14 Slaidburn Crescent, Southport, England, PR9 9YF |
| Alcedo Red Limited | 10948497 | Alcedo House, 14 Slaidburn Crescent, Southport, England, PR9 9YF |
| Alcedo Green Limited | 11806625 | Alcedo House, 14 Slaidburn Crescent, Southport, England, PR9 9YF |
About Alcedo Care
In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.
You can get hold of us in any of the following ways:
- by phoning us on 01704 829590
- by e-mailing us at info@alcedocare.co.uk or
- by writing to us at Alcedo Care, Alcedo House, 14 Slaidburn Crescent, Southport, England, PR9 9YF
About This Policy
This statement applies to all the personal data that we hold or process about you.
We are required to comply with the Data Protection Act 2018 (DPA) and the General Data Protection Regulations (GDPR UK), together referred to as Data Protection legislation.
We process your personal data in order to provide you with the services you have requested, to fulfil the contract we have entered into with you and/or to receive services or goods from you. We may also process your personal data to respond to any queries or comments you submit to us and to correspond with you on a day-to-day basis.
We may need personal data from you to be able to provide services to you, to meet our legal obligations, to enter into a contract with you and/or to provide you with all the information you need. If we do not receive the personal data from you, we may be unable to fulfil our obligations to you.
We process most of your information on the grounds of consent from you, legitimate interests, performance of a contract we have entered into with you, protection of the vital interests of a Data Subject or, in the case of special categories of data, processing for the provision of health or social care or treatment.
If we obtain consent from you to the processing of your personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out prior to you withdrawing your consent.
Your Personal data includes the information we hold about you that identifies you or is about you, for example:
- Name
- Date of birth
- Address
- Medical records
- Sensitive personal data
- Data from a third party
Processing your personal data includes, for example:
- Collecting personal data
- Storing personal data
- Amending personal data
- Transferring personal data
- Deleting personal data
We are required to comply with Data Protection Legislation to ensure your personal data is used and protected correctly.
Everything we do with your personal data counts as processing it – including collecting, storing, amending, transferring and deleting it. We are, therefore, required to comply with Data Protection legislation to make sure that your information is properly protected and used appropriately.
You are not obliged to share your personal data with us, but we may need to process your data in order to provide you with the services you have requested, and to fulfil the contract we have with you.
We will use your personal data to support us in the implementation of an effective, comprehensive, robust and personalised package of care for you.
We may need to process and share your personal data for a legitimate business interest for example:
- Complying with legal responsibilities and obligations
- Obligations to regulatory bodies such as CQC, CIW.
- Requests for personal data from the Police
- In an emergency situation
- To a third party connected with your care
Alcedo Care will hold and manage various types of data and information about you, for example:
- Assessment documentation
- Information given to us by a third party involved in your care/treatment
- Correspondence/communications regarding your relationship with Alcedo Care and its employees and workers providing care and other similar services to you
We only transfer your personal data to the extent we need to, other than the above, we will only disclose your personal data to a third party if we are legally obliged to, or where we need to comply with our contractual duties to you.
GP Connect (Applicable in England only)
We use a facility called GP Connect to support your direct care. GP Connect makes patient information available to all appropriately authorised Social Care Clinicians and Staff when and where they need it, to support direct patient care, leading to improvements in both care and outcomes. GP Connect is not used for any purpose other than direct care.
Authorised Clinicians such as GPs, NHS 111 Clinicians, Secondary Care Trusts, Social Care Clinicians and Staff are able to access the GP records of the patients they are treating via a secure NHS Digital service called GP connect.
Legal basis for sharing this data
In order for your Personal Data to be shared or processed, an appropriate “legal basis” needs to be in place and recorded. The legal bases for direct care via GP Connect is the same as the legal bases for the care you would receive from your own GP, or another healthcare provider:
- for the processing of personal data: Article 6.1 (e) of the UK GDPR: “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”.
- for the processing of “Special Category Data” (which includes your medical information): Article 9.2 (h) of the UK GDPR: “processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services”.
Because the legal bases used for your care using GP Connect are the same as used in other direct care situations, the legal rights you have over this data under UK GDPR will also be the same – these are listed below under “Your Rights”. You can find more information about GP Connect on the following link:
https://digital.nhs.uk/services/gp-connect
If you do not wish your information to be shared using GP Connect, you can opt out by contacting your GP practice.
We will generally retain your personal data for a period of 8 years for Adults and 80 years for Children after we have ceased providing a service to you, this allows us to deal with any legal, regulatory or similar requests.
Following the end of this time period, we will delete or destroy your personal data in accordance with Data Protection Legislation.
Your rights
As part of Data Protection Legislation, you have a number of rights:
Access to your data
- You have the right to ask us to confirm that we process your personal data, as well as having the right to request access to/copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.
- We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.
- We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we will let you know.
Rectification of your data
- If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it unless we do not feel it is appropriate, in which case we will let you know why. We will also let you know if we need more time to comply with your request.
Right to be forgotten
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
- Where we no longer need your personal data for the purpose for which we collected it
- Where we have collected your personal data on the grounds of consent and you withdraw that consent
- Where you object to the processing and we don’t have any overriding legitimate interests to continue processing the data
- Where we have unlawfully processed your personal data (i.e. we have failed to comply with GDPR UK)
- Where the personal data has to be deleted to comply with a legal obligation
- There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we will let you know.
Right to restrict processing
In some circumstances, you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data, but we do not have to delete it. This right is available to you:
- If you believe the personal data we hold isn’t accurate – we will cease processing it until we can verify its accuracy
- If you have objected to us processing the data – we will cease processing it until we have determined whether our legitimate interests override your objection
- If the processing is unlawful
- If we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
Data portability
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies to personal data you provide to us:
- Where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests)
- Where we carry out the processing by automated means
We will respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we will let you know.
Right to object
You are entitled to object to us processing your personal data:
- If the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority
- For direct marketing purposes (including profiling)
- For the purposes of scientific or historical research and statistics
In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling, legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
If you were asked to provide consent for us to process your personal data, you have the right to withdraw that consent at any time, this will not affect the lawfulness of any processing of your personal data before you withdrew consent.
Alcedo Care Ltd is the data controller of the personal data you provide.
You have the right to lodge a complaint if you believe we have not processed your personal data legally or in line with GDPR to:
- The local supervisory authority in your area
- UK supervisory authority
ICO (Information Commissioners Office)
0303 123 1113
https://ico.org.uk/concerns/
National Data opt-out
At this time, we do not share any data for planning or research purposes for which the national data opt- out would apply.
We review all of the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find more information at https://www.nhs.uk/your-nhs-data- matters/.