Less than nine months after opening our South Lakes branch on Market Place in Kendal, Alcedo Care South Lakes is celebrating a perfect 10 rating on homecare.co.uk.
The only homecare provider in South Lakes to receive the highest possible score of 10, Alcedo’s top rating positions the team head and shoulders above the local competition.
Designed to provide genuine independent reviews and feedback for those looking for homecare services, homecare.co.uk invites service users and their families to rate providers across five important categories including staff, care/support, management, treated with dignity and value for money, and a perfect 10 rating is not easy to achieve.
It is a testament to the passion, commitment and exceptional care delivered by the South Lakes team that the branch has achieved this high standard in such a short space of time, generating five-star reviews and glowing comments from its service users.
Reviews include comments such as “very kind carers, can’t speak highly enough of them,” “they looked after my husband during the last months of his life, providing excellent care and companionship to him and great support to me,” “I always look forward to them coming,” and “I do not see them as carers but as friends, they have an instinctive feel for my care requirements and are very encouraging which has helped me through difficult times.”
Registered manager in South Lakes, Vickie Leecy, is delighted with the news commenting: “The whole team is thrilled with the 10 out of 10 rating and the feedback that our service users and their families and friends have provided on homecare.co.uk. We are committed to providing only the highest standards of care and it is wonderful to be recognised in this way for doing a job that we truly love and are so passionate about.”
Managing director at Alcedo Care Group, Andy Boardman added: “People are at the heart of Alcedo Care Group and everything we do and that is what makes the care that we deliver so very special. I’m incredibly proud of each and every one of our amazing team in South Lakes who have worked so consistently to deliver the highest quality of care to each individual service user in this region.”
Opened in October 2022, Kendal was the first office in Cumbria for Alcedo Care Group delivering our exceptional portfolio of award-winning homecare services including personal care, nursing, nurse-led complex care, live-in care and support and companionship to those wishing to remain independent in their own homes.
The company has already opened up a new office in Ulverston which is providing award-winning care to its clients across Furness, in addition, a further office in or around the Workington and Whitehaven area will be next to open later this year.
