The South Liverpool office of specialist home care provider Alcedo Care Group has been rated “Good” in all five areas by the Care Quality Commission (CQC), following a rigorous assessment process.
The CQC is the independent regulator of health and adult social care services in England, undertaking regular inspections to ensure services delivered meet essential standards of quality and safety. To achieve a “Good” rating means the service is performing well and meeting all required expectations across the five key domains: Safe, Effective, Caring, Responsive, and Well-led.
Alcedo Care South Liverpool, which provides complex nurse-led clinical care, traditional domiciliary care and specialist support to clients, including those living with dementia, physical disabilities and mental health conditions, was praised extensively throughout the report. At the time of the inspection (September 2025), the service was supporting over two dozen clients.
Highlights from the CQC Report
The report emphasised the compassion and professionalism of the staff, noting the positive impact on clients’ lives.
- Caring: The service was rated “Good” for being caring, with staff noted for treating people with kindness and compassion, delivering care with dignity and respect and consistently upholding individual preferences. One person told the assessor: “They help me with everything, they are great. I would recommend them. They know me well and never miss a visit.” Another relative commented: “They treat her so well, bring her flowers and photos. Communication is good, they phone me. I wouldn’t go anywhere if I felt she was unsafe.”
- Safe and Effective: The service was commended for keeping people safe through clear risk assessments and well-managed care plans. Staff demonstrated competence in complex care areas, including spinal injury, bowel care and assisted cough techniques, ensuring care was effective and based on best practice.
- Well-led: Leadership was described as strong and inclusive. Managers were approachable and supportive, and the provider promoted a culture of learning and continuous development. A person using the service noted: “All of the care staff stay the hour, which is good… They are kind and caring, and [Manager] is a good manager.”
Local and Group Reaction
Laura Mosedale, Operations Manager at Alcedo Care South Liverpool, expressed her pride in the team’s achievement.
“We are absolutely thrilled to have received such a wonderful report and to be rated “Good” in all areas by the CQC,” Laura said. “This rating is vital as it provides reassurance to families and individuals in South Liverpool looking for high-quality care. Every single member of our dedicated team has contributed to this success through the exceptional care and support they provide to our clients every day.”
Andy Boardman, Managing Director at Alcedo Care Group, added:
“We received such fantastic comments within the report, both in terms of the services delivered by the team and about the team itself. The South Liverpool branch should be very proud of what they have achieved. This rating reflects the group’s commitment to enriching lives and supporting independence across all our branches.”
