The Blackburn branch of specialist homecare provider Alcedo Care has been rated “Good” in all areas following a recent CQC inspection.
Alcedo Care, one of the largest home care groups in the UK, provides a huge range of specialist and nurse-led clinical home care services to a range of clients across the north of England and Wales. The Blackburn branch delivers 1200 hours of care each week to its 28 clients, and was recently inspected by the CQC, the independent regulator of health and adult social services in England.
Providers are evaluated on five key areas including safety, effectiveness and leadership, and are then give one of four ratings. Achieving a “Good” rating in all areas shows the service is performing well, meeting expectations and clients are happy with their care.
The inspection report highlighted, “The service had a good learning culture and people could raise concerns. Managers made sure staff received training and regular appraisals to maintain high-quality care.
Both clients and their relatives were involved in the assessments of their needs, and staff reviewed these assessments, taking into account people’s communication, personal and health needs.
Clients were seen to be supported to eat and drink to stay healthy, and staff worked with all agencies for the best outcomes for them. Users of the service were deemed to be treated with kindness and compassion, and staff worked to protect their privacy and dignity.”
Inspectors also added: “Leaders and staff had a shared vision and culture based on listening, learning and trust, and managers worked with the local community to deliver the best possible care.”
Area Manager at Alcedo Care, Tyler Kelly, said, “We are delighted with the outcome of our recent CQC inspection and proud to have been rated ‘Good’ in all areas. This achievement reflects the dedication, compassion, and professionalism of our entire team, who work tirelessly to provide safe, effective, and person-centred care every day. We will continue striving to build on this success and maintain the highest standards for the people we support.”
