Steve - Group Head of Quality and Compliance

I’m Steve, I joined Alcedo in 2020 and moved into the Group Head of Quality and Compliance role in 2024. Alcedo is a family-owned and run business, and it feels just like that coming into work every day.

My professional career in Social Care, Health and Housing has taken me through various roles including Commissioning, Contracting, Business Development, Operational Management, Research and Consultancy and even Management Accounting in my early working years. Understanding the purchaser’s perspective helps with my work as a provider.

Ensuring Alcedo’s activities are safe, compliant and great quality, is my main focus, driving our  Quality Assurance processes to continually improve performance. I spend a lot of my time working from our branches, providing advice and support, training new managers and assessors on our systems and general compliance and policy advice.

Having such a diverse service offering means every day is interesting, and working closely with our amazing Complex Care Teams on developing and improving efficiency across the business activities is very rewarding.

I also get a lot of satisfaction from hearing feedback from our clients and their families about the impact our frontline staff have on their lives. This makes me feel proud to be part of the team driving forward the quality of what we do every day.

On a personal level, I love my holidays but also love being at home, especially relaxing in the garden. Being an avid animal lover, two of the three great loves in my life are our two rather large and very entertaining, Maine Coon cats Tom & Jerry.

My other great passion is drawing and painting, especially animals. Spending time in my little art studio in the garden helps me relax and unwind.